-
1
Warranty & Quality Assurance
Lifetime warranty against manufacturing defects (e.g., fraying, color bleeding)
Free repairs for minor damages (loose threads, minor stains)
Replacement guarantee if the product fails quality checks -
2
Customer Support
24/7 Email & Chat Support for quick resolutions
Dedicated helpline for urgent issues
FAQ & Self-Service Portal (for common issues like washing instructions) -
3
Silk Care Guidance
Free digital care guide (how to wash, store, and iron silk scarves)
Personalized advice (e.g., best detergents, avoiding sunlight exposure)
Customized Silk Scarf Exchange & Return Policy
-
No Returns or Refunds (Standard Policy)
Since the scarf is made based on your requirements (e.g., fabric type, weight, custom design and special sizing), it cannot be returned or refunded unless there is a defect or error on the seller’s part.
-
Exchanges Only for Defects or Mistakes
If the scarf arrives damaged, defective, or with incorrect customization, you may request an exchange or remake within 7–14 days after delivery. Proof (photos/video) of the issue is usually required. And we will cover the returning shipping for faulty items.
-
No Changes After Order Confirmation
Once customization details (name, design, color, etc.) are confirmed and production begins, changes or cancellations are not allowed. Therefore, double check all customization details before ordering.
MESSAGE BOARD
